Customer experience leaders
Service teams in financial services, travel, insurance, healthcare administration and commerce that need continuity from first contact to resolution.
Quantum Fox ContactCentre Suite · AI revenue & service operations
Every conversation. A clearer next step.
Help customers get from a question to a resolution. Bring AI assistance, human expertise and follow-through into one connected service experience.
Request a tailored demonstration
In development · demos available
Human expertise and AI-assisted conversations. Illustrative image.
The opportunity
Don’t lose the customer between handoffs.
Repeated explanations, disconnected tickets and missed follow-ups frustrate customers and slow down teams. Quantum Fox ContactCentre Suite is being built to connect the conversation to the person and action needed next. Explore demonstrated webchat, AI-assisted replies, browser voice, human handoff and case handling in a tailored session. The wider vision extends that continuity into outbound sales, CRM-connected preparation and live coaching.
What you can explore today
Selected service workflows are available to demonstrate. Outbound campaigns, CRM-connected preparation, knowledge-based assistance and live coaching are planned. Production channels and deployments require provider, security and market qualification; this is not yet a live contact-centre service.
Follow the experience
From first question to the next right action.
Follow the walkthrough, or select a step to explore how Quantum Fox ContactCentre Suite connects the work.
Illustrative product journey
One conversation. Context carried forward.
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Start with the customer’s request.
A webchat or supported voice conversation enters a shared record, giving your team a clear place to begin.
- Customer request and conversation history
- A visible owner and conversation status
- Webchat and voice demonstrations
One conversation. Context carried forward.
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Keep the conversation moving.
AI assistance responds within its approved scope. The conversation remains available for a person to review and continue.
- AI-assisted responses
- Approved AI behaviour
- A shared conversation record
One conversation. Context carried forward.
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Bring in the right human expertise.
An agent takes ownership with the preceding conversation in view, so the next response starts with context.
- Human takeover
- Conversation context retained
- Clear ownership of the response
One conversation. Context carried forward.
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Give the request a clear next step.
Close a completed conversation or carry the issue into a case. Keep ownership and activity visible for the team following through.
- Conversation closure or case follow-through
- Recorded actions
- A clear route for further support
What Quantum Fox ContactCentre Suite brings together.
Explore the capabilities that matter to your team.
Conversations with continuity
Keep the customer’s request and conversation history together. Explore webchat, AI-assisted responses and browser voice without treating every interaction as a fresh start.
AI assistance. Human handoff.
Let a person take ownership when the customer asks or the situation needs judgement. Demonstrated agent workflows support claiming, answering and closing a conversation.
Cases & follow-through
Turn an unresolved request into a case your team can follow through. Demonstrations connect conversation handling with case records and selected workflow actions.
Control over access & AI
Decide who can see customer information and approve changes to AI behaviour. Separate company data and reviewable activity support accountable service operations.
Outbound revenue journeys
Planned: connect AI introductions, qualification, booking and follow-up to approved leads and CRM context, with consent rules and a clear handoff to your sales team.
Knowledge & live coaching
Planned: give agents approved answers and timely guidance during a conversation, then help supervisors review quality without losing control of customer information.
Who it’s for
Find your starting point.
Sales & revenue teams
Organisations that want introductions, qualification and follow-up to lead to better-prepared human conversations. Outbound capabilities are in the product roadmap.
Enterprise groups & service providers
Teams serving several companies or locations that need clear ownership, separate customer information and consistent oversight.
Why Quantum Fox ContactCentre Suite
The difference is in the details.
More than an answering bot
An answer is only part of the job. Conversation, ownership, handoff and case handling are designed as one customer journey.
Human expertise stays in the loop
Automation has a defined remit. People remain part of the journey when judgement, trust or a commercial decision calls for them.
Built around your operating boundaries
Your data boundaries and approval policies shape the experience. We assess access, deployment location and channel requirements alongside the service journey.
Questions, answered
Know where
you stand.
Can we see a working demonstration?
Yes. We can demonstrate selected webchat, AI-assisted conversation, browser voice, local telephony, human handoff and case workflows. Tell us your use case so the session focuses on the journey that matters to your team.
Does the suite support outbound sales?
Outbound sales is part of the roadmap: AI introductions, qualification, human handoff, CRM-connected preparation and follow-up. These are planned capabilities. We can discuss your sales journey separately from the service workflows available to demonstrate today.
Can we connect our existing phone, messaging and business systems?
We start with the channels, providers and systems your teams already use. Local telephony and selected case integration can be demonstrated. Public calling, messaging and customer-system connections require provider checks and customer-specific configuration before live use.
Start a focused conversation
Request a tailored demonstration.
Where do conversations stall today? Share your service or sales journey, channels and team size. We’ll shape a demonstration around the handoffs and follow-through that matter to you.
Prefer a general conversation?
